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Archive - old news and e-mails

Dementia Friends Information Session

Orchard Gardens Care Home in Eastleigh will be holding an informal session from 2pm on Friday 3rd November on behalf of The Alzheimer's Society.  Please click on the link below for more information.

Dementia Friends Information Session

24/10/17

New Forest Yoga Wellbeing Festival

Please click on the link below for details of this yoga festival at Foxlease, Lyndhurst, which takes place on Sunday 24th September.  Here you can learn about different styles of yoga which promote happiness and contentment.

New Forest Yoga Wellbeing Festival

13/09/17

Practice Manager's Blog - August 2017

Please click on the link below to read this month's blog from our Practice Manager. This month the blog is about booking appointments.

Practice Manager's Blog - August 2017

25/08/17

Pharmacies Open on Late Summer Bank Holiday

The surgery will be closed on Monday 28th August for the bank holiday.  Some pharmacies are also closed - please click on the link below for information about local pharmacies which are open on the bank holiday.  (This information is correct at time of writing.)

Pharmacies Open on the Bank Holiday

25/08/17

Development of Services at Ashurst Hospital

NHS West Hampshire are looking to develop health services for children, young people and families at Ashurst Hospital and would like to hear patient's views.

Please take a look at the attached information and complete the online survey.  Surveys are to be completed by 14th August latest.

Development of Services at Ashurst Hospital

26/07/17

Practice Manager's Blog - July 2017

Please click on the link below to read this month's blog from our Practice Manager.  The subject for this blog is choosing the right service when we are unwell.

Practice Manager's Blog - July 2017

25/07/17

Practice Manager's Blog - June 2017

Please click on the link below to read the Practice Manager's June blog.

Practice Manager's Blog - June 2017

20/06/17

Practice Manager's Blog - May 2017

Please click the link below to read this month's Practice Manager's Blog which is on the subject of bowel cancer.

Practice Manager's Blog, May 2017

10/05/17

Family Fun Afternoon - Sunday 14th May

Please click on the link below for more details about the family fun afternoon happening this Sunday in Milford, organised by the Milford on Sea Dementia Action Group.

Family Fun Afternoon

10/05/17

Dates when we are closed over spring and summer

Please find following times and dates when Wistaria and Milford Surgeries are closed, either for bank holidays or staff training:-

Monday 1st May (May Day bank holiday)

Tuesday 9th May (WISTARIA ONLY closed 12.30-2.30pm for staff training)

Wednesday 17th May (MILFORD ONLY closed 12.30-2.30pm for staff training)

Monday 29th May (Spring bank holiday)

Thursday 22nd June (closed all afternoon from 1pm for staff training)

Wednesday 12th July (WISTARIA ONLY closed 12.30-2.30pm for staff training)

Tuesday 22nd August (MILFORD ONLY closed 12.30-2.30pm for staff training)

Monday 28th August (Summer bank holiday)

Wednesday 6th September (WISTARIA ONLY closed 12.30-2.30pm for staff training)

If you need urgent medical advice, general medical information or a doctor when the surgery is closed, please telephone the Out of Hours Service on 111.

For acute medical emergency please telephone 999.

26/04/17

Practice Manager's Blog - April 2017

Please click on the link below to see the Practice Manager's Blog for April.

Practice Manager's Blog April 2017

13/04/17

Practice Manager's Blog - March 2017

This month's blog is about the NHS Get Hampshire Walking campaign.  Please click on the link below to read the blog.

Practice Manager's Blog - March 2017

10/03/17

New Doctors Blog

Read a new entry in the Doctor's Blog with a link to an article detailing the responsibility of specialists when you are referred to a hospital clinic.

Doctor's blog

Get Hampshire Walking!

Walking is extremely beneficial for both physical and mental wellbeing so Wistaria and Milford Surgeries are proud to support the Get Hampshire Walking campaign.  Please click on the link below to learn more and to discover what's available locally.

Get Hampshire Walking

01/03/17

Easter Opening Times

Please click on the link below to see the Easter opening times for Wistaria and Milford Surgeries.

Easter Opening Times

28/02/17

Practice Manager's Blog - February 2017

Our blog this month is about the results of our patient survey regarding opening hours and The Practice at Lymington Hospital.  Please click on the link below to have a look.

Practice Manager's Blog, February 2017

10/02/17

Changes at The Practice at Lymington Hospital

There will be some changes to appointments, etc at The Practice from 1st February 2017 - please click on the link below for more information.

The Practice at Lymington Hospital - February 2017

26/01/17

Active Lifestyles Programme 2017

Please click on the links below for more information about this scheme.

Active Lifestyles Patient Information

Active Lifestyle FAQs

17/01/17

Practice Manager's Blog - January 2017

The first blog of the new year is about some of the staff who have joined us in the past few months.  Please click on the link below to have a look.

Practice Manager's Blog - January 2017

12/01/17

Wistaria and Milford - Closures for Staff Training

Please click on the links below to see forthcoming closure times for staff training at Wistaria and Milford Surgeries.

Wistaria Closure Times

Milford Closure Times

12/01/17

Practice Manager's Blog - December 2016

This month's blog has lots of great information regarding our eConsult service.  Please click on the link below to take a look.

eConsult Online Service

14/12/16

Friends of Wistaria Winter Newsletters 2016

Please find below links to the latest newsletters for Wistaria and Milford Surgeries from the Friends group.

Wistaria Newsletter

Milford Newsletter

14/12/16

Christmas and New Year Surgery Opening Hours

Please click on the link below to see when Wistaria and Milford Surgeries are open over the Christmas period.

Wistaria and Milford Christmas Opening Hours

14/12/16

Target Training

Wistaria and Milford Surgeries will be closed on the afternoon of Wednesday 30th November for essential training.  Please click on the following link for more details.

Target Training - Wednesday 30th November

15/11/16

Practice Manager's Blog - November 2016

This month the blog is all about Connect to Support Hampshire, a useful new information service.  Please click on the following link to open.

Practice Manager's Blog - November 2016

09/11/16

Flu Clinic at Milford

Please find link below to an article about our recent Saturday flu clinic at Milford and how you can help us by having your flu vaccination at the surgery each year.

Doctor's Blog

08/11/16

Practice Manager's Blog - October 2016

Please click on the link below to open our latest blog.  The subject of this month's blog is our recent CQC Inspection.

Practice Manager's Blog, October 2016

28/10/16

Practice Manager's Blog - September 2016

Please click on the link below to open our latest Practice Manager's blog.  This month the blog is all about vaccines available at Wistaria and Milford Surgeries.

Practice Manager's Blog September 2016

28/09/16

Friends of Wistaria Autumn 2016 Newsletter

Please click on the link below to see the Friends' latest newsletter, packed with information and news regarding Wistaria Surgery.

Friends of Wistaria Autumn 2016 Newsletter

28/09/16

Shingles Immunisation Programme

For more information regarding our shingles immunisation programme, including eligibility and appointments, please click on the link below.

Shingles Immunisation Programme

26/08/16

Practice Manager's Blog - August 2016

Please click on the link below to open our latest Practice Manager's blog.  This month our topic is the NHS 'Cover Up Mate' campaign, regarding protecting your skin from sun exposure.

Practice Manager's Blog, August 2016

19/08/16

Bank Holiday Hours

Please click on the link below to see when we are closed for the August bank holiday.

August Bank Holiday Surgery Opening Hours 2016

16/08/16

Planned CQC Inspection

Wistaria and Milford Surgeries will be visited on17th August 2016 by the Care Quality Commission for a routine inspection.  Inspectors will be present in the practice and patients may be asked for feedback in the waiting room.

Practice Manager's Blog - July 2016

Please click on the link below to access this month's Practice Manager's Blog which is regarding The Practice at Lymington Hospital and our care navigator service.

Practice Manager's Blog July 2016

19/07/16

Infection Prevention and Control Annual Statement 2016

Please click on the link below to see our annual statement.

Infection Prevention and Control Annual Statement 2016

15/07/16

Target Training - July 2016

Our GPs and nurses need to attend Target training on the afternoon of Thursday 7th July to improve the services we provide for you.

There will be a limited service at both sites - please click on the link below for more information.

Target Training July 2016

05/07/16

Friends of Wistaria Summer 2016 Newsletter

Please click on the link below to see the Friends' latest newsletter, packed with information and news regarding Wistaria Surgery.

Friends of Wistaria Summer 2016 Newsletter

28/06/16

The Royal British Legion Admiral Nurse Service

The above service is now available in Hampshire, aiding carers of people living with dementia and can be an excellent source of additional support.

To qualify the carer or person with dementia will need to have a connection to the armed forces, including national service.

For more details please click here.

22/06/16

Practice Manager's Blog - June 2016

Please click on the link below to see this month's blog.  The subject this month is our Friends & Family Test.

Friends & Family Annual Figures

Wistaria patients will be pleased to know that the Waitrose green disk collection during May (detailed below) raised £311 for the Friends of Wistaria.

14/06/16

Practice Manager's Blog - May 2016

Please click on the link below to see this month's blog which is all about our nursing team.

Practice Manager's Blog May 2016

18/05/16

Waitrose Collection for the Friends of Wistaria Surgery

Friends of Wistaria Surgery are a voluntary organisation who raise funds and provide practical assistance for our patients' benefit.

They have been chosen by Waitrose to be one of their charity collections during May 2016.

Your support would be most appreciated and beneficial to us all, so please put your little green disks into our collection box at Waitrose, Lymington.

Thank you.

27/04/16

Practice Manager's Blog - April 2016

Please click on the link below to see this month's blog.

Practice Manager's April Blog - Better Local Care

06/04/16

Declaration of GPs' Mean Earnings

All GP practices are required by NHS England, as part of their GMS contract, to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working at Wistaria and Milford Surgeries in the last financial year was £75,903.30.  This figure is pre tax, pension, national insurance and medical indemnity insurance deductions.

This is for six full time GPs and six part time GPs.

23/03/16

Online Services Records Access

From Monday 21st March 2016 patients can request to see additional information via our online service.  Please click on the documents below for further information.

Online Access Poster

Online Services Patient Information

18/03/16

Named Accountable GP for All Patients

From 1st April 2015 all GP practices in England have been required to allocate all patients a named accountable GP who is responsible for their overall care.

 

Since this time we have been in the process of informing our patients of their named GP. If you don’t know which doctor is responsible for your care please contact us at the surgery and we will be happy to let you know.

 

The simplest way to contact us is via this website – click on ‘contact details’ at the top right of the page, scroll down to the bottom and click on ‘send us your comments and suggestions’.

25/02/16

Friends of Wistaria Winter 2016 Newsletter

Please click on the link below to see all the news from the Friends of Wistaria group.

Friends of Wistaria Winter 2016 Newsletter

12/01/16

New Uniforms

We are very pleased to announce the launch of our staff uniform.

 

Uniforms have been purchased by the Partners for all our administrative staff. This is a direct result of both verbal patient feedback and CQC (Care Quality Commission) guidance so all our Practice staff are easily recognisable to you all - not just our receptionists on the front desk.  

 

With an increasing list of patients, now at 15,150, this has meant recruitment of additional doctors & admin staff and 2016 seemed the right time to take this important step. I hope you all agree that they look very smart.

07/01/16

May Bank Holidays - Surgery and Pharmacy Information

Please find below links regarding dates Wistaria and Milford Surgeries will be closed for the May Bank Holidays and also which pharmacies will be open on these dates.

Wistaria and Milford closing dates for May Bank Holidays

Local Pharmacies open during May Bank Holidays

28/04/16

Children's Outpatient Department at Southampton Hospital - one day closure Tuesday 17th May

Please click on the link below for more information.

Childrens Outpatients SGH one day closure

28/04/16

Butterfly Clinic - closure on morning of Tuesday 12th April

Please note that the Butterfly Clinic at Southampton Children's Hospital will be closed on the morning of Tuesday 12th April, except for emergencies.  Normal services will resume in the afternoon.

For your information, the usual opening hours at the Butterfly Clinic are Monday to Friday, 8.30-11.00am and 2.00-5.00pm, fasting bloods 8.15am, closed bank holidays.

06/04/16

Practice Manager's Blog - February 2016

Please click on the link below to see this month's blog.

Practice Manager's Blog February 2016

19/02/16

Easter Opening Times

Please see links below for opening times over Easter at Wistaria and Milford Surgeries and also for local pharmacies.

Surgery Opening Hours Easter 2016

Pharmacy Opening Hours Easter 2016

09/02/16

Practice Manager's Blog - January 2016

Our E-Consultation service went live on Monday 11th January, giving patients another option when wishing to contact their surgery.  This service has many advantages to both patients and the surgery.

 

For patients the system is simple and convenient to use. It is a great option if you are not sure if you need to see a doctor or, for example, just need some test results.

 

To get started go to the home page on the surgery website and click the red button on the purple ‘contact our doctors online’ banner. Find your health condition and fill out a simple online questionnaire.

 

A GP or another member of staff (if not a medical query) will get back to you with appropriate advice and treatment options.

 

We hope you will enjoy using this fabulous new service and would certainly welcome any feedback.

15/01/16

Patient Participation DES Annual Report

The Patient Participation Directed Enhanced Service report for 2014/15 has been published. Click here to view.

Practice Manager's Christmas Blog

Please click on the link below to see our opening hours and contact details for the festive period.

Christmas Blog 2015

15/12/15

Practice Manager's Blog - December 2015

We have had a number of changes and welcomed some new doctors at both Wistaria and Milford Surgeries recently.

 

Drs Toni Benning and David Fowler became partners in October, Dr Benning at Wistaria and Dr Fowler at Milford and therefore some patients have been transferred to their lists.

 

Dr Laura Sheldrake and Dr Lydia Cheung have joined us as ST2 Registrars and are fully qualified doctors who are gaining experience in GP surgeries.  Dr Sheldrake is seeing patients at Wistaria and Dr Cheung at Milford.

 

You may have had an appointment at Wistaria Surgery with Dr Charlotte Holdsworth recently – she is a foundation year 2 doctor and has now left us to work in A&E as part of her ongoing training.  We may well see her again in years to come as a GP Registrar.

 

Finally, we have been joined at Wistaria by Dr Sally Watson, an experienced GP originally from North Wales, who has returned from working abroad for several years and is returning to medicine in the United Kingdom with Dr Gareth Morris as her mentor in the early stages of her time with us at Wistaria.

 

If you have online access you will see in the appointments section which doctors are available at your surgery as well as your usual doctor.  Please make sure you chose the correct view for either Wistaria or Milford before selecting your appointment.

 

Please contact us with your name and date of birth if you would like to register for online access.

02/12/15

The Practice at Lymington Hospital

The Practice at Lymington Hospital is now open and taking appointments.  A partnership was formed between seven local GP practices, including Wistaria and Milford Surgeries.  Our pilot was chosen by NHS England to be amongst 37 schemes nationally to test new ways of organising, delivering and involving people in the design of local healthcare.  This is an additional service to the one provided by Wistaria and Milford Surgeries.  Patients should consider “The Practice” as a branch of their own surgery.

 

Patients from any of the seven local practices can book appointments at The Practice.  They offer a good choice of appointments as they are open seven days a week from 8.00am to 8.00pm, so is particularly useful for those needing evening and weekend appointments.  If you should need help outside of these hours you should still telephone 111.

 

You may now be wondering if you should now use your normal GP or The Practice.  If you need an appointment during normal surgery hours (8.30am to 6.00pm, Monday to Friday) please give us a call and our receptionists will direct you to The Practice if this is appropriate.  When Wistaria and Milford are closed you can call The Practice at Lymington Hospital directly during their opening hours (see above) on 01590 630545 for an appointment with them.

 

28/10/15

Practice Manager's Blog - October 2015

Electronic Prescription Service (EPS)

 

GP practices started using electronic prescriptions in July 2013 and now nearly 90% of GPs in Hampshire use this service.

 

EPS is an NHS-funded service in England which gives you the chance to change how your GP sends your prescription to the healthcare professional you choose to get your medication or appliances from.

 

If you currently collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead your GP will send it electronically to the place you choose, saving you time. You will have more choice about where to get your medication from because it can be collected from a pharmacy near where you live, work or shop. You may also not have to wait as long at the pharmacy as there will be more time for your repeat prescriptions to be prepared before you arrive.

 

This service is very flexible and you can change your nominated pharmacy or cancel this service at any time if your circumstances should change. Also you do not have to use your nomination on every occasion – if you don’t wish for your nomination to be used on a particular prescription you should let your GP practice know before the prescription is issued.

 

Please click on the link below to see a patient nomination request form, which you would complete to utilise this service.

 

EPS Nomination Request Form

 

21/10/15

Friends of Wistaria Autumn Newsletter

Please click on the link below to take a look at the Friends' informative autumn newsletter.

FWS Autumn 2015 Newsletter

15/10/15

 

New Doctors Timetable from October 2015

From today, 1st October 2015, we have a new timetable for doctors' appointments at Wistaria and Milford Surgeries.  Please click on the link below for details.

New GP Appointments Rota Oct 2015

01/10/15

 

Practice Manager's Blog - September 2015

This month's blog covers a few different subjects - flu and shingles clinics, booking appointments at The Practice based at Lymington Hospital and our new telephone system.  Please click on the link below.

Practice Manager's Blog September 2015

23/09/15

 

Blood Test Clinics - Latest Information

Please click on the link below for the latest times, contact details, etc regarding phlebotomy clinics in the local area.  This information has also been updated in our 'Clinics and Services' section which is located near the top of the page.

Local Phlebotomy Clinics

22/09/15

Fit Fest 2015

This event is taking place at Brockenhurst College on Friday 16th October and is for secondary and college aged students, family, friends and school staff.  For more information and for details of how to register please click on the link below.

New Forest Fit Fest 2015

17/09/15

 

Practice Manager's Blog - August 2015

Transforming care in the New Forest with Better Local Care.

Earlier this year, a partnership between seven local GP practices, including Wistaria and Milford Surgery, in the South West New Forest and Southern Health NHS Foundation Trust, were chosen by NHS England to be amongst 37 schemes nationally to test new ways of organising, delivering and involving people in the design of local healthcare.

For further information, including events and other news, please click on the link below.

Better Local Care

18/08/15

 

Practice Manager's Blog - July 2015

Now the summer's here and we can (hopefully!) expect some fine weather, please click on the link below for information about how to keep cool and well when the temperature rises.

Top Tips for Keeping Cool During a Heatwave

20/07/15

 

Practice Manager's Blog - June 2015

In the second of our Practice Manager's Blogs we have some information regarding self care.

 

The demands on general practice have increased significantly over the last few years. In 2014 there were 370,000,000 consultations compared to 240,000,000 ten years previously. This increase is much greater than the demand in Accident and Emergency and puts pressure on NHS resources.

 

This is where we can all make a difference! It is very difficult to reverse the trend in rising demand, but if patients have the knowledge to know when they need to see their GP, if they can use an alternative service or simply help themselves at home this will take off some of the strain on our valuable services.

 

Please click on the link below to see a simple guide to self care options.

Choose Well

 

There are many alternatives to seeing your GP including the following:-

 

Local Pharmacy – can provide advice on many minor ailments and conditions such as skin rashes, impetigo, eye infections, athlete’s foot, diarrhoea, thrush and uncomplicated UTIs, coughs, colds, sore throats, blocked nose, hay fever, ear ache, teething and nappy rash, cold sores and mouth ulcers.

 

Minor Injuries Unit – can help if you are suffering from a minor scald or burn, foreign bodies, ie splinter, broken bone, minor head injury (eg from a low fall), cuts, grazes, wounds, muscle or joint injury, sprain, strain, skin complaint – insect/animal/human bite or sting, localised allergic reactions and infections, minor eye injuries and infections. Emergency contraception is also available.

Lymington MIU is open every day from 8am-9pm, telephone 01590 663101.

 

Health Visitor - you can go straight to your named health visitor for advice and guidance on baby, children and parenting issues such as growth and development of your baby/child, childhood conditions, allergies and infections, breastfeeding, bottle feeding and weaning, teething, post-natal depression and parental mental and physical health, child behavioural issues, eg sleeping, eating, tantrums, support with parenting, family health and relationships.

 

District Nurse – if you are a housebound patient on the local district nurse caseload you can get direct help with wound care, end of life care, continence assessment, care at home after hospital discharge and equipment assessment.

 

NHS Anxiety and Depression Service – if you’re struggling with any of the following problems you can refer yourself directly to this service – panic attacks, depression or low mood, anxiety, excessive worry, phobias, agoraphobia, obsessive compulsive disorder, post-traumatic stress disorder, health anxiety, bulimia, social anxiety/shyness. They will also let your GP know.

 

Sexual Health Clinics – for advice and treatments including contraceptive advice and implants, tests for sexually transmitted diseases, symptoms such as vaginal discharge.

 

Podiatry/Foot Care – patients aged 60+ can refer themselves for foot related conditions such as ingrowing toenails, verrucae (but not corns, calluses or nail cutting), painful foot problems or foot abnormalities.

 

999 Only for Life Threatening Conditions – these include severe chest pain, severe difficulty breathing, choking, suspected stroke, unconsciousness, severe loss of blood, severe burns or scalds, drowning, severe allergic reactions, fitting on concussion.

 

And if you aren’t sure – for advice on health conditions and the availability of local services you can dial NHS 111 at any time, day or night.

 

Take a look at our Clinics and Services section on the website to find dentists, pharmacies and other local services.

24/06/15

 

Target Training for GPs and Nurses - 2nd June

We have joined the West Hampshire Target scheme which brings GPs and Practice Nurses together twice a year to learn new treatments and develop new skills.  This training improves the services that we provide for you.

Our GPs and Nurses need to attend Target training for an afternoon on Tuesday 2nd June.  This means the Surgery will not have any GPs or nurses on duty during this time but our Out of Hours Service will cover.  You can use this service by dialling 111.

The surgery reception and telephone lines will remain open as usual during this afternoon for any routine patient enquiries, prescriptions and booking appointments. 

29/05/15

 

Dr Mavrogordato's Maternity Leave

Dr Mavro will be on maternity leave from June.

During this time Dr Robert Whitmey will be covering her patients and clinics.  He is an experienced GP and we are really lucky that he will be joining us for this time.  We hope you will all join us in welcoming him.

As with all Milford patients you also have the option to book with Dr David Fowler, Dr Camilla Janssen or Dr Virginia French.

26/05/15

 

Blood Tests - Latest Information and Clinic Times

Phlebotomy clinics in the Lymington area:-

Blood tests are available at:-

Lymington Hospital

  • Monday to Friday, 7.30am to 3.00pm
  • Now also on a Saturday between 9.00am to 1.00pm.
  • Clinics at Lymington Hospital are walk-in, no appointment necessary

Clinics also run throughout the week at the following surgeries:-

  • Arnewood Surgery, New Milton - telephone 01425 620393
  • New Milton Health Centre, New Milton - telephone 01425 621188
  • Barton Surgery, Barton-on-Sea - telephone 01425 620830
  • Chawton House Surgery - telephone 01590 672953
  • Webb-Peploe Surgery - telephone 01590 674118
  • Lyndhurst Surgery - telephone 02380 282289
  • Brockenhurst Surgery - telephone 01590 622272

You can attend any of the above surgeries for a blood test, but please note that these surgery clinics are appointment only.

For all blood tests not at your practice, you MUST take a request form with you.

Blood taking of children less than 5 years of age cannot be undertaken at Lymington, these requests need to be directed to the dedicated service for children at UHST (butterfly clinic)

26/05/15

 

Practice Manager's Blog

Welcome to a new, regular blog from our Practice Manager which we hope you will find interesting and informative.  The first subject is prescriptions - the link below will take you to a helpful document which includes information about the new electronic prescription service and online requests.

Prescriptions Newsletter

07/05/15

 

Patient Participation Group Annual Report

Read about the activities of the surgery with the Patient Participation Group by clicking on the link below.

PPG Annual Report April 2015

24/03/15

 

Review of Appointments with Doctors and Nurses

The Practice continues to review its appointments and access to our doctors and nurses.  In particular we have made some changes to the structure of our nursing appointments - this is to ensure that patients medical needs are met such as dressings, removal of sutures, review of long term conditions such as diabetes, asthma, etc and we have enough 'on the day' appointments to take referrals from our doctors for urgent work such as ECGs.

We are now limiting the amount of ear syringing & travel slots, as these are not considered medically urgent.  This will mean that a certain amount of slots are available each week with our Practice Nurses and could mean that the wait for an ear syringing or travel appointment may increase slightly.  We have updated our advice sheets to patients so you are aware of other options available to you.

Jan Lamont                                                                                                  Practice Manager

13/03/15

 

Milford Doctors - Photos and Information

There have been a few changes at Milford in recent months - please click on the link below if you would like to see information about our current doctors.

Doctors at Milford Jan 15.docx

23/01/15

 

Would You Recommend Our Service to Friends and Family?

The NHS Friends and Family test is an important opportunity for you to give feedback on the services that we provide for your care and treatment.

When you have had an appointment with us you will be asked to answer the following question - How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?  You will be invited to respond to the question by choosing one of six options ranging from extremely likely to extremely unlikely.  You will also have the opportunity to explain your answer.  You may be asked to answer the question by completing a postcard or via this website.

For more information please visit www.nhs.uk/nhsengland/aboutnhsservices/pages/nhs-friends-and-family-test.aspx

02/01/15

 

Pneumococcal Vaccinations

From January patients who are aged 65 or over are being offered pneumococcal polysaccharide vaccine (PPV).  This is a one off vaccination offering long term protection and is very effective at protecting against serious forms of pneumococcal infection such as pneumonia.  If our records indicate that you have not previously had a pneumococcal vaccination we will be contacting you to invite you to attend one of our clinics.

Further information on the benefits of pneumococcal vaccination can be found on leaflets in the surgery or at www.nhs.uk/Conditions/vaccinations/Pages/pneumococcal-vaccination.aspx

02/01/15

 

Personalised care - named doctor for patients over 75

  • GPs will oversee personalised care plans, integrating all services for patients with complex health and care needs. This is in order to reduce unplanned hospital admissions, which should benefit the patients concerned and the NHS. Patients in this group will be contacted in July to start this process.
  • All patients aged 75 and over will have a named GP, as will those with complex health needs, responsible for co-ordinating their care. They will develop and regularly review personalised care plans for these patients. More information on this can be found at http://www.nhs.uk/news/2013/11November/Pages/The-return-of-the-proper-family-doctor.aspx
  • Patients who are over 75 will be informed in person, by e-mail or in a letter who your named doctor is.  You will not be surprised that this is your usual doctor!

24/6/14

 

Do you look after, help or support someone?

Let your GP know if you are a carer.  GPs would like to know about the carers who attend the surgery so they can offer the right help, support and information.

Would it help to have more information or talk to someone about your needs as a carer? Carers Together can provide information, advice, support, advocacy or a free Carers Information Pack. Contact them on 01794 519495; admin@carerstogether.org.uk or visit their website www.carerstogether.org.uk.

More information, and a form to register as a carer with your GP, is available on the Carers Direct link on the right of the screen.

 

 

Flu and Shingles Clinics

Appointments are now available for these clinics, please see the e-mail which was sent out to patients, by clicking on the link below.

Information about vaccination appointments

If you have not received this e-mail, it means that we do not have your e-mail address on record or we have an out-of date email address for you.  If would like to receive e-mails in future please send me a message using our Contact details tab on the top right of the screen.

October 14

 

Personalised care - named doctor for patients over 75

  • GPs will oversee personalised care plans, integrating all services for patients with complex health and care needs. This is in order to reduce unplanned hospital admissions, which should benefit the patients concerned and the NHS. Patients in this group will be contacted in July to start this process.
  • All patients aged 75 and over will have a named GP, as will those with complex health needs, responsible for co-ordinating their care. They will develop and regularly review personalised care plans for these patients. More information on this can be found at http://www.nhs.uk/news/2013/11November/Pages/The-return-of-the-proper-family-doctor.aspx
  • Patients who are over 75 will be informed in person, by e-mail or in a letter who your named doctor is.  You will not be surprised that this is your usual doctor!

24/6/14

 

Care Quality Commission (CQC)Practice Inspection

All health premises including doctor’s surgeries, dentists, hospitals and care homes will be inspected so universal standards are adhered to.  The practice takes these inspections very seriously.

The practice had its first CQC inspection on Monday 17th February, 2014.  The inspectors visited both surgeries and spoke to patients, staff and representatives from our Patient Reference Group.

I am pleased to report that the surgery were inspected and passed on the following standards

·  Standards of treating people with respect and involving them in their care

·  Standards of providing care, treatment and support that meets people’s needs

·  Standards of caring for people safety and protecting them from harm

·  Standards of staffing

·  Standards of quality & suitability of management.

Should you wish to view the full report then you can do so via the following link  http://www.cqc.org.uk/node/739315

Patient Participation Group Scheme Report 2013/2014

Find out what our patients think of Wistaria and Milford surgeries and the areas we are focussing on to improve, in the coming year. Click here to view.

The Surgery acknowledges and appreciates the considerable help of the PRG, particularly in developing the Patient Satisfaction Survey Questionnaire and analysing the responses and for the financial support provided by the Friends of Wistaria Surgery & League of Milford on Sea Hospital & Community Friends.

 21/3/14

 

New Registrars join the practice

We are pleased to introduce Registrars Dr James Coutts Donald and Dr Virginia French who have joined us to continue their GP Training at Wistaria and Milford Medical centre respectively.  To find out more about each of them click on the links below.

Dr James Coutts Donald

Dr Virginia French

Dr Neil Moody-Jones returns

We are very pleased that Dr Neil Moody-Jones will be rejoining Milford Medical Centre as a partner on April 1st 20Neil Moody Jones14.  Neil was very popular here as a GP Registrar.  He is really looking forward to being back in Milford, after spending the last eight months working for various surgeries in Hampshire and Dorset.

 

Dr David Read - retirement

Dr David Read will be retiring in March this year.  Please click on the link below for further information.

Dr Read retirement - further information

7/2/14

Practice Survey Results March 14

Over the past few months we have once again been asking your opinion about the service we provide at Wistaria and Milford surgeries and we constantly strive to respond to your comments and improve.  Click on the link below to see the feedback we received and the issues which were raised.  We would like to thank everyone who took the time to give us their feedback.

Practice Survey Results 2014

Sharing your Care Data

You will have received leaflets in the post recently about  sharing your care data, in order to plan and improve services for patients.  More information and a video on this can be found on the Care Data tab on the right of this page.  If you wish to opt out of Care Data sharing please download and complete the opt out form and return it to the surgery. 

31/1/14

Email to patients 7/2/2014 - New website and e-mail policy

Information about email consent changes

New website and e-mail policy

Welcome to the new website for Wistaria & Milford Surgeries

We are delighted to present our new website and we hope you enjoy using it. Quite a lot of information is presented here, so if you spot any errors or omissions please let us know. We also welcome any feedback you may have about the website. 

 Please pass your comments to us using the feedback form which can be found on the Contact Details tab below the maps.

24/1/14



 
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