Friends and Family Test - October 2018 Results
To see the October statistics and patient comments for our Friends and Family survey please click on the link below. This is an ongoing survey so please do let us know your thoughts if you have recently had an appointment, even if you have commented before. It's really important for us to hear patient's opinions.
Friends and Family Test - October 2018
Telephone Triage Appointments
Please be aware, from Monday 5th November 2018 we are trialling a triage appointment system for urgent (on the day) appointments at Wistaria Surgery.
This means that when you call in the morning for an urgent appointment a GP will call you back within an hour to assess if an urgent appointment at the surgery is needed.
Therefore patients should not come in to the surgery from 8.00am to book an urgent appointment as the GP will need to phone you. You can, of course, come in to the surgery for general appointments and queries.
This system can save patients and doctors time and free up much needed appointments. Please be patient and work with our staff whilst we are all getting used to this new system.
Practice Manager's Blog - October 2018
To read our most recent blog please click on the link below.
Practice Manager's Blog - October 18
West Hampshire Clinical Commission Group have a number of surveys on their site which they would like patients to complete.
If you have experienced problems with ear wax, cataracts or knee pain please see survey here.
They would like to hear from you about the extended hours hubs in your local area (The Practice at Lymington Hospital) here and if you have been referred to a hospital or other healthcare service please complete survey here.
All our current WHCCG surveys are on their website https://www.westhampshireccg.nhs.uk/current-
The latest NHS England bulletin is available here.