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When We Are Closed

NHS111You can call 111 when you need medical help fast, when it‟s not a 999 emergency.

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an Urgent Care Centre, an out of hours GP, Community nurse, emergency dentist or a late opening Pharmacist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

You can ring the 111 number 24 hours a day, 7 days a week, 365 days a year, Calls from landlines and mobile phones are free.

In an acute emergency dial 999.

The following conditions Emergencies and are best dealt with by calling 999.

  • If you think you are (or someone you are with is) having a stroke
  • If you think you are (or someone you are with is) having a heart attack
  • If someone collapses or is unable to breathe
  • If someone is bleeding heavily
  • If you think your child has meningitis

In any of these situations if you ring reception they may advise you to call 999 as delaying treatment can lead to serious consequences.

If you need to be seen IMMEDIATELY then the surgery is not the place to go as there may not be a doctor or nurse there.

NHS Walk-in Centre

NHS walk-in centres provide fast and convenient NHS treatment. You will be seen by an experienced nurse for advice, assessment and treatment for minor ailments and injuries. You don't need an appointment. The nearest NHS walk-in medical centre is:

West Southampton NHS walk in centre, 1a Howard's Grove, Southampton S015 5PR

Open 7.00am - 10.00pm 7 days a week.

Minor Injuries Unit (MIU) 

The Minor Injuries Unit is available at Lymington New Forest Hospital for MINOR INJURIES not illnesses. It is staffed by nurses, who are not trained to deal with medical problems, but are excellent at dealing with; bumps, scrapes, bruises and burns.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website